Benchmarking organisational effectiveness

Use the right techniques to assess your organisation and evolve in the right way

You only get one chance to impress and it is vital that your interactions with all healthcare professionals (HCPs) are delivered in a highly professional, passionate and respectful way. We can help you to evaluate your organisation’s performance, using statistically robust methodology. This feeds into clear continuous improvement plans, actionable strategies and stakeholder communication plans.

The Illuminatis methodology and approach:

  • Extensive client stakeholder needs evaluation and interviews
  • Bespoke crafted questionnaires that can be delivered as face-to-face, telephone or online surveys and include elements of quantitative scoring
  • Robust statistical post-research analyses
  • Fully compliant with all codes of practices relating to anonymity, confidentiality and GDPR

The resulting output:

  • Detailed feedback on HCP interaction with your medical, sales, marketing and product development teams
  • Identification of areas in which your organisation excels or has shortcomings
  • Clarification on how HCPs like and do not like to interact with medical departments and sales executives
  • Benchmarking of areas where there are significant differences between your organisation and your competitors
  • Establish which companies are leading the way in terms of HCP interactions
  • Highlight any unmet needs amongst HCPs where you can focus your activities
  • Identify actionable opportunities to improve performance against competitors and become the gold-standard in your field
  • Global Medical Manager

    This far exceeds my expectations; I see many opportunities to keep collaborating together.

  • Training and Education Coordinator, Switzerland

    It is a perfect job.

  • Head of Clinical, Medical, Regulatory & Quality, Thailand

    Thank you so much. Excellent work!!!

  • Medical Affairs Manager, Romania

    You captured a lot of significant information! I also have to thank you for your patient attitude and understanding our local priorities.

  • Associate Global Medical Director

    The global and 10 focus country mapping was fantastic; thank you.